Remember my training in Sydney last year?
They interviewed me and told me that it would be published on the GRAPA website in March 2012. I had almost forgotten about it till the relationship manager gave me the link to it. Read it here if you are interested.
It was really great to sit in a room where you can talk about all the issues that you are facing in the telco industry. Those who are working in the telco industry will tell you that its one of its kind.
From the end to end perspective, which is from the moment subscriber make a call or use their phone to online or to SMS (just plain do anything that has anything to do with your network provider) and all the way to bill collection from subscribers.
Its pretty interesting. Alot of things to learn and its really dynamic considering all the frauds that are currently plaguing the telco industry. I love what I do. It challenges me on every level especially since I am not from a technical background.
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